eBags did right and honored its price matching policy…
Monday, August 20th, 2007eBags’ price matching policy really works! I posted a few days ago an item in which I was venting my frustration with eBags. For details you should read that post but basically I felt eBags was not honoring its price matching policy as posted on its web site. After publishing my post, I sent an email to Jon Nordmark, CEO of eBags. His email address is published right there on eBags’ web site and I figured that if he publishes it, he must want people to contact him if they have problems. So I sent him an email detailing my troubles. I did mention that I had published a post on my blog about it and that I was going to contact The Consumerist about my experience. He replied by email almost immediately and was quite apologetic. He said he would take care of the situation.