Category Archives: General

Weis drops the ball

My wife and I are both in the “at risk” group regarding COVID-19. So we’ve been getting grocery delivery at home. Our closest grocery store is a Weis Market. This is where we used to get our weekly groceries. On any regular day the service we can expect from Weis is mediocre to non-existent but since the COVID-19 crisis has begun, they Weis has stepped down to provide even worse service than usual.

Our Experience

For our very first grocery delivery, we tried Weis. At the time, they had temporarily shut down their Weis 2 Go service and were directing customers to Shipt. We tried Shipt and regretted it. Our shopper declared many items to be out of stock. The store is 5 minutes away from our house, and I immediately ran over there to check whether the things that were out of stock were really out of stock. About half of the supposedly “out of stock” items were in fact in stock. I cancelled service as soon as possible. I write “as soon as possible” because Shipt did not make it easy to cancel. I had to ask four times before my cancellation request went through.

Our next two deliveries were done through Walmart. We were overall satisfied with Walmart’s service. On one occasion, Walmart went above and beyond to make good. They replaced one item in our order that had gone out of stock. However, it turned out the replacement was of terrible quality (and it was Walmart’s own brand). When I initiated a return through the web site, the site told me I’d have to return the item in store. Since the whole point of getting delivery was to avoid the store, that was a no-go. I contacted customer service through Walmart’s chat system. I suggested mailing back the item but the CSR offered a refund without having me return anything. Wow! Talk about customer service! (And what a contrast with my experience dealing with Shipt’s customer service! With Walmart, a single CSR took care of my issue. No fuss whatsoever. With Shipt, I had to deal with four different CSRs before they finally cancelled my service!!!)

The one sore point with Walmart’s service is that there are some things they just don’t seem to stock. For instance: margarine. You can get dozens of varieties of butter, but no margarine.

After our two Walmart deliveries, we went back to Weis. The reason was that at that time Walmart seemed to be having provisioning issues and it was difficult to figure when our delivery might happen. Also, Weis had reopened their Weis 2 Go service. Boy, did we regret going back to Weis.

Weis 2 Go is Unreliable, Here’s Why

Now, after two deliveries through Weis 2 Go, we’re going back to Walmart, because Weis is just too unreliable.

An Aspirational Inventory

When you shop on Weis’ web site, there is no indication whatsoever as to the availability of the items. I call the inventory that is presented through the shopping site “aspirational”: “We’d like to sell you this thing, if it turns out that it is available when we put your order together.”

Having more of a feel for things now after two deliveries, I swear Weis will let you put in your basket things that you have almost no chance of being able to get because they are chronically out of stock. You can’t tell from the interface.

Mind you, it can also happen with Walmart that things we order become backorder before our order is put together. However, when Walmart is at its worst, Walmart is still better than Weis, when Weis is at its best. In our last order with Weis, one third of the order was backorder. This is, bar none, the highest proportion of an order we’ve had be backorder.

No Substitutions, Except When Weis Feels Like It

Weis says they won’t do substitutions during the COVID-19 crisis… except that they do substitutions anyway, except when they don’t… End result, they apply substitutions randomly.

With Walmart, I’m always in control. And the one time Walmart messed up a substitution, they made good. (See above.)

Weis Disallows Changes to an Order, Once Submitted

Weis does not allow you to edit an order once it has been submitted. On the other hand, Walmart allows us to edit an order up until about 1am on the day of delivery. This is HUGE! If you go to Weis or Walmart’s web site and checkout, the first delivery slot available will be about 6-7 days in the future. With Weis, once the order is submitted, it cannot be changed, so during those 6-7 days if you find you need something, you are forced to put in a new order (which will be delivered 6-7 days after you submit it). With Walmart, you can just add to your existing order.

Walmart actually generally allows you to edit your order. You want to change what may be substituted? Go for it. You don’t need some item after all? Remove it. There are limits, but it is still much better than Weis’ inflexible approach.

And the Winner Is…

Walmart, of course. We tried Weis through Shipt, and it was a disaster. We tried Weis, again, through its own Weis 2 Go service, and it was a disaster again.

France Gall

Working? Music. Resting? Music. Driving? Music. Traveling? Music. In Taiwan, pining for my wife who is a world away? Music. I like to have music on. When music is so well crafted that it resonates with me, it brings tears to my eyes. And if the lyrics on top of the music are evoking tearful emotions, I’m even more likely to tear up. And if the emotions evoked by the music are those that I’m already feeling, watch out.

The musicians, the singers, the lyricists I like: they are for me the stars in a musical firmament. The north star in my firmament went out last week.

France Gall died.

In my firmament no genres are excluded. Oh, I have preferences, which change with time. For instance, I no longer seek heavy metal music like I once did. I still appreciate how well crafted a heavy metal song can be. It’s just that I don’t usually feel like listening to that genre, anymore. So yeah, I have preferences, but if I let my player shuffle music for me out of the ones I thumbed up, hello genre-whiplash! Some electroswing, some country, a Sanskrit poem, a novelty song, a classical piece, some bosa nova, some plain old swing, rock and roll, … Billie Holiday followed by Deadmau5? Why the hell not?

I’m not faithful to any artist. Musical appeal for me comes from the individual songs rather than from the artists themselves. In the vast majority of cases, I love only a few of an artist’s songs, and I am indifferent towards the rest, or downright detest it. It is rare that I’m going to just like everything an artist does. Like genres, though, some artists resonate with me more than others. There are those few artists whose work I usually like. Instead of selecting from their opus the few things I like, I eliminate those few songs of theirs that I don’t like.

France Gall and Michel Berger are in that latter group. In the case of France, there’s a demarcation line between what she sang before and after she met Michel. I hate most of what she sang before Michel started writing for her, and love most of what she sang after he started writing for her. What a gift it was that France and Michel found each other! What music came out of their union! What love!

That mention of Taiwan at the top? Yeah, that was not random. France and Michel were with me for my stint in Taiwan. Before Taiwan, I knew France but not Michel. I became aware of her from listening to “Ella, elle l’a” and “Papillon de nuit”. I loved those songs when they were released and playing regularly on the radio and TV but I did not seek more from France at the time. I don’t know why I did not seek her albums, really. I cannot find any good reason. I also knew “Sacré Charlemagne” from my childhood but I could not have told you that France was the one singing that. In the early 2000s, I came across other songs of hers, and my interest grew. It is in Taiwan though that France and Michel moved to the center of my musical firmament. It is there that I figured out that her songs were written by Michel, and sought his music in addition to hers.

If you like music, you certainly know the difference between hearing a song and listening to it. (Heck, if you’ve lived for a while, you know the difference between hearing and listening, in general. Hearing your significant other versus listening to them? Major difference, which you ignore at your own peril.) There’s one song that really highlighted the difference for me: “Rhythm for You” by Eddy Christiani. I heard it quite a lot, at first. Then, one day, I put everything down and I finally just… listened… to… the… GODDAM… SONG! Magic! I looked at that gem for years without seeing that it was a gem. What a moron I was! (Incidentally, Eddy died last November. Another star gone.) I guess it is like when one day you really look at someone you’ve known for years and finally you really SEE that person, and fall in love. So yeah, there are songs I hear and hear and hear, and I like them, but one day I finally BLOODY LISTEN, and I fall in love. It is in Taiwan that I fell in love with France’s and Michel’s songs. I missed my wife, and I listened to their songs, especially the love songs. France, Michel and I were all pining, together, for my wife. France, Michel and I also celebrated the birth of my first granddaughter, Olivia. Michel had written a beautiful song, “Mandoline”, which was perfect for the occasion. Okay. France and Michel were not physically there, but that’s my story, and I’m sticking with it. So there…

I talked about France as the north star earlier but really, if you haven’t guessed already, she’s one of a binary system: France and Michel rotating around one another. Michel died in 1992, before I even knew of him. The binary system at the center of my firmament had been a single point of light from the start. Now France is gone, and the brightest start my musical firmament has gone dark. The binary system is no longer visible.

There are other stars in the firmament, yes. And I can still enjoy the incredible gifts that France and Michel gave all of us. In one interview I listened to, France was talking about the premature deaths of Michel and of their daughter Pauline. She said she was so lucky and grateful to have had them in her life at all. Taking a page from France’s book, I’m grateful that her songs and Michel’s were in my life at all.

Why I Plan to Ditch Ubuntu

Throughout the years I’ve used Slackware, Debian, Red Hat, Debian again, Ubuntu, Linux Mint and Ubuntu again. Except for that brief stint with Linux Mint, Ubuntu has been my distribution of choice since Feisty Fawn but lately I’ve been thinking about ditching it. Canonical has made a number of terrible decisions that have damaged Ubuntu’s value. In this post, I’m going to go over the issues I have with Ubuntu. Continue reading

The Definition of “Activist Judge”

So Justice Stevens is about to retire. Already there are calls for the President to make sure that the judge nominated to replace him is not an “activist judge”. I imagine a discussion about the meaning of “activist judge” going like this:

Alice: “The president must not nominate an activist judge!”

Bob: “What do you mean by activist judge?”

Alice: “Well, an activist judge is one who is imposing his values on me by means of judicial decisions.”

Bob: “What if the judge shares your values? Is he then imposing his values on you?”

Alice: “No, because our values coincide.”

Bob: “So only a judge who does not share your values could be an activist judge. In effect, your real position is that the President must not nominate a judge who does not share your values.

All the blah blah about activist judges amounts to “let the President nominate a judge who shares my values.” Using the word “activist” instead of spelling out the real intent (“shares my values”) is just a way to disguise a selfish desire under a cover of pseudo-fairness.

(Oh, and don’t assume that in this discussion one side is inherently Democrat and the other Republican. No matter which roles the parties are playing in the current context, the roles are quite reversible and have in fact been reversed again and again.)

The Drive-by Yoda

There is a certain type of person often encountered in public forums on the Internet but also in “real life.” I call this kind of person, the “drive-by Yoda”.

He is a “Yoda” because like Yoda, he likes to speak words of wisdom. However, his method is to spout wisdom while driving by his target. In a drive-by shooting, a criminal tries to kill a target by shooting bullets out of a moving car. In a similar way, the drive-by Yoda tries to make a point (i.e. hit a target) by spouting wisdom while “driving by” a discussion. I’m talking here about discussions in which all the parameters of a problem have been explained. The drive-by Yoda, because he is driving by at a fast pace, is unable to seize the whole picture. It may be that he is lazy, that he can’t be bothered to really think about the problem, or that he thinks the problem is not worthy of his attention. At any rate, he whizzes by but rather than apply a healthy dose of self-awareness to realize that maybe he does not have the full picture and therefore should remain quiet, he still offers pearls of wisdom. Yet because the drive-by Yoda has not seized the problem, his contribution is faulty. He fills the gaps in his understanding of the problem with wild guesses and offers an answer which is patently inadequate to anybody who paid attention to the parameters of the problem.

It is a bit like in the American Idol auditions at the start of a season. Very many contestants who could not sing a tune to save their lives consider themselves to be great singers. The drive-by Yoda thinks his contribution is worthy of a prize when in fact it ignores the problem being discussed.

Auditory stink

As I was riding on the bus recently, another passenger a few rows behind me was listening to music.  He or she had headphones on but the music was loud enough to leak out of the headphones.   When there is leakage, it does not matter whether the music is actually Mozart or Britney Spears: it always sounds like someone rhythmically shaking the utensils drawer in the kitchen while a buddy remodels the bathroom with a jackhammer. And then whatever singing there may be sounds like someone screaming in a pillow.

While listening to the other passenger’s utensil music, it occurred to me that I was experiencing the auditory equivalent of having to smell someone’s stink.  That is, someone oozing jackhammer music all over the place is not unlike someone smelling like rotten garbage.

It is remarkable that the same people who would not dream of going out of the house smelling like garbage would think nothing of stinking up the air with sound. Well, I guess the answer here is that body odor is commonly associated with bad hygiene. This is where social pressure comes in. It does not really matter what the real story is: if someone smells bad, then the automatic presumption is that that person has bad hygiene. If we were to ask, then maybe the story would be that a baby just pooped on that poor individual and that they are rushing home to change their clothes because they do know that everybody in the world will assume they can’t be bothered to wipe their own asses, etc. When it comes to auditory stink, no presumption of bad hygiene exists. So there is no potential for embarrassment here.

Maybe through social engineering there would be a way to make “auditory stink” socially unacceptable. I don’t know where I would start though…

Let’s keep in touch!

Recently, I’ve stumbled upon this little piece of wisdom: “stop pretending that you are going to keep in touch with someone if you don’t really mean it.” The context of this advice was when you run into old schoolmates or workmates, chat for 2 minutes and then exclaim: “let’s keep in touch.”

I find myself in agreement with this advice.  When someone tells me “let’s keep in touch”, I take the statement at face value: that person really intends to keep in touch.   Now, I realize that people often say things they do not mean.   They say things like “Wow! I love your new hairdo.” while thinking “Who’s your hairdresser?  A ferret?”  So it is quite likely that “let’s keep in touch” is a socially appropriate thing to say but that there is no real intent behind it.  As likely as it may be, that’s not the way I take it.  I take it as an expression of real intent.

I’m not the kind of guy who readily keeps in touch with people. So I’d find it dishonest on my part to let the person who says “let’s keep in touch” believe that there’s any substantial probability that we will, in fact, keep in touch.  So my reply to “let’s keep in touch” is usually to point out how in actuality it is unlikely to happen.  And then the reaction I get is similar to the one I’d get if I had just said “away from me, you leper!”

Unscrupulous people stealing financial information

When it comes to securing the data I have on my computers, I take the task seriously. I use Ubuntu and Windows on my laptop.  The Ubuntu installation is fully encrypted.  There’s a performance hit but I feel pretty sure that if my laptop is ever stolen or lost or needs service by a third party, I won’t be at risk of getting sensitive information stolen.  The Windows side is not (yet) encrypted but I do not use Windows intensively or for sensitive tasks so I’m not very worried about that.

Now, when I talk to other people about this, I’m told that I’m paranoid.  If I’m not keeping porn on my laptop, I have nothing to worry about.  If my laptop is stolen, no one will take time to look for banking information.  The techs who perform service are interested searching for porn, not financial details.  Basically, I’m told I’m worrying for nothing. (Now, logically-minded readers will have figured out that the flip side of this bad reasoning is that if I do worry about people snooping through my hard disk, then it means I must have porn on there.)

Well, well, it turns out that a Sky News undercover investigation that technicians do indeed look for financial information on the laptop they service and they try to use it to break into banking accounts.  OMG!  Who would have thunk?

The solution against unscrupulous technicians is to give them a clean drive: a drive which contains no sensitive information.  My point here is not that encryption is the solution but that unscrupulous people are indeed after your financial information.  Encryption is part of the arsenal of tools to protect against that.

Pride is strange

I do feel angry about things, happy about things, annoyed about things, sad about things. Pride, however, is not natural for me.  It is not that there is nothing I could point at and express pride about.  I can conceive that someone might feel pride if their hard work is fruitful. I can also conceive that someone could feel pride in someone else’s accomplishment to some extent.  I mean insofar as one can be instrumental in someone else’s success.  I can conceive of these kinds of pride even if I don’t usually feel pride. But some kinds of pride just plain seem silly.

“I am the proud owner of [brand name gizmo].”

Say what now? You walked into a store and bought your gizmo. Is this some sort of achievement to feel proud of? Are you also proud of being able to walk without drooling all over yourself? How about “I am the proud owner of a banana.”

“I am proud to be [ethnic group or nationality].”

Bravo! Luck made it so that you were born with that ethnicity and nationality. Now, if you want to feel even more pride, grab a coin, flip it, and scream to everybody nearby that you are proud that you got head or tail. For more variety, grab a die instead of a coin and wear some sexy lace.

Sometimes national pride is expressed as:

“I am proud to be [nationality] because [my nation] did [something awesome].”

Now the funny thing is that the same person who asserts the above won’t usually want to admit “I feel ashamed to be [nationality] because [my nation] did [something terrible].” In this case, pride is axiomatic. It has been drilled into the individual from a young age. No amount of disconfirming evidence is able to overturn this pride. It is especially bizarre when the “something awesome” part of the formula consists of some event which happened before the prideful person was even born. Pride for something you contributed to? Ok. Pride for something you cannot possibly have been contributing to? Say what? You might as well feel pride for your neighbor’s doings then.  Or you might as well feel pride for the imaginary achievements of imaginary persons: “I’m proud that Luke Skywalker was able to blow up the Death Star.”